PLAYER SUPPORT
Back to your adventure.
Find a quick answer, or tell us where you got stuck. We’re here to help with Through Eras: Reborn.
QUICK ANSWERS
A little help goes a long way.
8 answers
Where is my progress saved?
Your progress is saved on your device. There is currently no Deze Gaming account or cross-device cloud save. Deleting the app or its data can remove your progress and consumable resources. If you are troubleshooting, contact us before reinstalling.
How do I restore my Premium Campaign Pass?
Open Shop → Restore Purchases, or use Restore Purchases in the Campaign Pass. Connect to the internet and use the same Apple Account that originally purchased the Pass.
Premium is a one-time purchase, not a subscription. Stage requirements still apply before you can claim rewards. Completed consumable purchases, including Gold, Scraps, and Shards, are not reissued by restoration.
I bought something, but it hasn’t appeared.
Check that Apple has completed the purchase and that you have an internet connection. Purchases awaiting approval deliver after approval. Use Shop → Restore Purchases to retry unfinished deliveries.
If an item is still missing, contact us with the product name, approximate purchase time, and Apple order reference. Please do not send your password or full payment details.
How can I request a refund?
Apple handles App Store refund requests. Visit Apple’s Report a Problem page and follow its instructions. We can help investigate missing items or a technical problem with the game.
The game crashes or something looks wrong.
Try closing and reopening the game. If it happens again, tell us your device model, iOS version, game version, the screen or stage, and the steps that caused the problem. A screenshot or screen recording can help.
Avoid deleting the game while troubleshooting so your local save stays intact.
What happens when I use Reborn?
After completing the 100-stage campaign, Reborn starts another journey through the eras with your earned power and equipment retained. Enemies become stronger, and newly forged equipment carries stars for your Reborn cycle. Existing equipment stays as it is; forge new items to upgrade it.
How do missions and companions help?
You receive two daily entries for separate combat missions that reward Scraps. Companions provide passive bonuses and accompany your hero in battle. They do not attack. Developing companions and permanent Training upgrades helps your hero grow stronger.
Where can I download the game?
Through Eras: Reborn is available for iPhone and iPad on the App Store. See the store page for availability and device requirements. We do not currently have a Google Play download link.
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